Samsung Cash Prepaid Account Users

In the case where a dispute is denied and a provisional credit was issued to your account, it will be reversed 5 business days from the date the denial letter was mailed. Please ensure that there are sufficient funds in your account to cover the amount that will be deducted from your account, as well as any purchases or payments you plan to make. If you do not have sufficient funds in your account to cover the amount that will be deducted, your account may be taken negative and blocked from making any more purchases.

Please note: To file and dispute transactions made with a Samsung Cash MasterCard Prepaid Rewards Card, customers may need to apply for and be approved for a Samsung Cash MasterCard Prepaid Account. Once approved, please call (877) 688-7403 to file a dispute.

Samsung Cash Rewards Users

In the case where a dispute is denied and a provisional credit was issued to your account, it will be reversed 5 business days from the date the denial letter was mailed. Please ensure that there are sufficient funds in your account to cover the amount that will be deducted from your account, as well as any purchases or payments you plan to make. If you do not have sufficient funds in your account to cover the amount that will be deducted, your account may be taken negative and blocked from making any more purchases.