Welcome to the Samsung Cash® Help Center
How can we help?

Can’t find your answer? – Contact us

How do I dispute a transaction?

If you notice charges on your Samsung Rewards card that you don’t recognize, often it is because the merchant name sent to us with the transaction doesn't always match the name they use to consumers. Often you can do a search online for a merchant you don’t recognize to get more information about that merchant and how they display their service in transaction statements. Or, you might recognize the transaction by the transaction amount and date to help validate the charge. 

If you believe you have unauthorized charges on your account, you will need to upgrade your Samsung Rewards card to Samsung Cash prior to filing a dispute. Once successfully upgraded, please call (877) 688-7403 to file a dispute. 

Was this answer helpful?

Related questions

Samsung Electronics Co., Ltd. and its affiliates (collectively, “Samsung”) for the Samsung Wallet is not a bank. Banking services provided by and the Samsung Cash Mastercard® is issued by Green Dot Bank, Member FDIC, pursuant to a license from Mastercard. Mastercard and the circles design is a trademark of Mastercard International Incorporated. Green Dot Bank operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. Neither Green Dot Bank, Green Dot Corporation, nor Mastercard International Incorporated, nor any of their respective affiliates, provide or are responsible for Samsung product or service. Third party terms and conditions apply. All thirdparty names and logos are trademarks of their respective owners. Samsung Pay and the Samsung Pay logo are trademarks of Samsung Electronics Co., Ltd. ©2026 Green Dot Corporation. Green Dot Bank is a trademark of Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739