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What do I do if I get a phone call about my account?

Samsung Cash Prepaid Account Users


Never give out personal or financial information such as your checking account, credit card and Social Security numbers over the phone unless you made the call or you know the person or organization you’re dealing with. Samsung Cash MasterCard Prepaid Card will not ask you for your PIN or password by calling you or by sending you an email. We may ask for this information only when you call us to discuss your account. Be careful when you get a phone call from someone who:

Threatens to close or suspend your account if you don’t tell them your personal information

Tells you your account has been attacked and then asks you to tell them your account or personal information

Requires you to give any personal information, such as your username, password or account number

Asks you to confirm, verify or update your account, credit card or billing information

Asks you to pay an outstanding fine or bill using prepaid cards to avoid arrests or shut down of utility services

Contact Samsung Cash Support immediately, (877) 688-7403, if you believe you’ve given out any personal information over the phone.

Samsung Cash Rewards Users


Never give out personal or financial information such as your checking account, credit card and Social Security numbers over the phone unless you made the call or you know the person or organization you’re dealing with. Samsung Cash will not ask you for your PIN or password by calling you or by sending you an email. We may ask for this information only when you call us to discuss your account. Be careful when you get a phone call from someone who:

Threatens to close or suspend your account if you don’t tell them your personal information

Tells you your account has been attacked and then asks you to tell them your account or personal information

Requires you to give any personal information, such as your username, password or account number

Asks you to confirm, verify or update your account, credit card or billing information

Asks you to pay an outstanding fine or bill using prepaid cards to avoid arrests or shut down of utility services

Contact Samsung Cash Support immediately, (877) 688-7403, if you believe you’ve given out any personal information over the phone.

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Samsung Electronics Co., Ltd. and its affiliates (collectively, “Samsung”) for the Samsung Wallet is not a bank. Banking services provided by and the Samsung Cash Mastercard® is issued by Green Dot Bank, Member FDIC, pursuant to a license from Mastercard. Mastercard and the circles design is a trademark of Mastercard International Incorporated. Green Dot Bank operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. Neither Green Dot Bank, Green Dot Corporation, nor Mastercard International Incorporated, nor any of their respective affiliates, provide or are responsible for Samsung product or service. Third party terms and conditions apply. All thirdparty names and logos are trademarks of their respective owners. Samsung Pay and the Samsung Pay logo are trademarks of Samsung Electronics Co., Ltd. ©2026 Green Dot Corporation. Green Dot Bank is a trademark of Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739