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I can see the Tap to Transfer buttons but my transfer request was declined. What should I do?

This may occur if your Samsung Account profile does not include valid personal information. Please check your Samsung Account profile in Profile Information and you will be guided to: (1) Update your first and last name to match the legal name on your bank account. (2) Confirm that your address and zip code are current and update them if needed.

Note that the recipient's card issuer may also decline a transaction for various reasons. If that occurs, please have the recipient contact their card issuer directly.

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