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How do I dispute a transaction?

To determine if you are eligible for a provisional credit, please call (877) 688-7403 to file a dispute or provide a letter of dispute to be eligible for a provisional credit. You may write us directly or fill out a Dispute form and send it to:
Samsung Cash MasterCard Prepaid Account
Attn: Disputes
P.O. Box 9
West Chester, OH 45071
If you are writing us directly, please include the following:

Your name and account number
The amount and date of the transaction(s)
Information about the merchant, including their name and address.
The reason you dispute the transaction.

If you’re determined eligible for a provisional credit, you can expect this credit by the end of the 10th business day (20th business day for new accounts) after filing your dispute.

Please note: To file and dispute transactions made with a Samsung Cash MasterCard Prepaid Rewards Card, customers may need to apply for and be approved for a Samsung Cash MasterCard Prepaid Account. Once approved, please call (877) 688-7403 to file a dispute.

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